Refund policy

At our store, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return and refund policy to make your shopping experience stress-free.

Returns

If you wish to return an item, it must be unused, in its original packaging, and in the same condition as received. To initiate a return, please contact us at support@innovativeaccent.ca with your order details. Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, a refund will be issued to your original payment method within 5-10 business days. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

For any questions, reach out to us at support@innovativeaccent.ca. Your satisfaction is our priority!